Psychological antecedents of institution-based consumer trust in e-retailing
نویسندگان
چکیده
منابع مشابه
Psychological antecedents of institution-based consumer trust in e-retailing
Whereas many research studies have focused on website features triggering consumer trust in eretailing, so far no study has attempted to identify all psychological antecedents of trust, i.e. what exactly “happens” in the consumer’s mind before or while the person decides to trust e-retailing. In contrast to other papers on the antecedents of trusting beliefs in specific e-retailing stores, this...
متن کاملAntecedents of Consumer Trust in B-to-C Electronic Commerce
Despite the importance of trust in electronic commerce, there is insufficient theory and evidence concerning the determinants of consumer trust about an Internet vendor’s trustworthiness, and the influence of consumer trust on the consumer’s purchasing intention. The purpose of this study is to: i) develop a theoretical framework identifying the antecedents of a consumer’s trust and purchase in...
متن کاملUntangling the Antecedents and Covariates of E-Commerce Trust: Institutional Trust vs. Knowledge-Based Trust
Through experimentation, we establish a causal relationship between structural assurance and both vendor trustworthiness (knowledge-based trust) and technology trustworthiness (institution-based trust). We expand the definitions of structural assurance and institution-based trust to include the element of security measures employed by the marketplace technology. Situational normality demonstrat...
متن کاملBuilding Consumer-to-Consumer Trust in e-Finance Marketplaces
Online market exchanges are usually characterized by uncertainty and risks. Establishing trust and providing trust-building mechanisms are thus crucial for marketplace providers to reduce uncertainty and risks of online transactions. Business models that focus on consumer-to-consumer (C2C) transactions are growing and prospering. For these business models, establishing trust between consumers i...
متن کاملAn Exploratory Study on Effect of Demographic Factors on Consumer Satisfaction and its Determinants in E-Retailing
The purpose of the study was to explore the impact of demography of online customers on e-satisfaction as well as on the determinants of e-satisfaction operating in e-retailing space in India. A theoretical model was derived in accordance with the literature and was tested empirically. Conveniently sampling technique was used. Primary data was collected through a structured questionnaire throug...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Information & Management
سال: 2004
ISSN: 0378-7206
DOI: 10.1016/j.im.2003.12.009